NO RETURNS ON ALL PRODUCTS.

Warranty only applies to parts of defect, whereas an exchange may be requested.

Please email orders@mychillyair.com with description of defect with pictures and an RMA will be issued. Once the product is received from shipping at our store, we will ship a new same or like for like product.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or refrigerant gases.

ADDITIONAL NON-RETURNABLE ITEMS:

    • Gift cards
    • Downloadable software products

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged, no refunds. If you need to exchange it for the same item, send us an email at orders@mychillyair.com and send your item to: 19046 BRUCE B DOWNS BLVD, 43, TAMPA FL 33647, United States.

SHIPPING

We can ship to the 48 contiguous USA states.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping costs. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.

To return your product, you should mail your product to: 19046 BRUCE B DOWNS BLVD, 43, TAMPA FL 33647, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.